Introduction to Version 3.2
Welcome to HYSYS Version 3.2 - HYSYS 3.2 is the second minor release on the
HYSYS 3 series and builds on the significant advancement in simulation
technology offered in HYSYS 3.01 and 3.1. As with every AspenTech product,
it reflects our commitment to delivering Process Asset Lifecycle Management
within a platform that is the world leader in ease of use and flexibility,
and sets the standard for an open engineering environment. This version
provides the technology framework to support Steady State process design,
Dynamic operability and management, Asset Planning and Utilization and Real
Time Optimization. This allows you, our customer, to further leverage your
modeling investment to obtain real business benefits.
HYSYS 3.2 was designed with three main purposes in mind. One to deliver
the first level of integration between HYSYS and the Aspen Engineering
Suite products since the combination of Hyprotech and Aspentech. Second,
improve the Upstream capabilities of HYSYS by providing a Upstream option
which delivers new thermodynamic capabilities in Black oils and PVT as
well as improved integration with Upstream well and flowline modeling
tools. Thirdly to continue to add engineering enhancements for both
steady state and dynamics that will enable users to extract more value
from HYSYS.
HYSYS 3.2
New Features
Aspen Engineering Suite Integration
Aspen WebModels
-
The user has the ability to author Aspen WebModels from within the
HYSYS simulation environment. The Process Data tables are used to
define the table of input and output parameters that will be visible
to the user in the published Webmodel. Once the Process Data table
is configured in the Databook, select the Publish Webmodel button.
This will generate an XML file that can be exported to Aspen Webmodels
to deploy the model to other users within your organization. Aspen
Webmodels is an excellent tool for distributing the power of simulation
models to non expert users. See our website at
www.aspentech.com for more information on Aspen WebModels.
Aspen Enterprise Engineering
-
HYSYS 3.2 will be able to run under the Aspen Enterprise Engineering
platform, AEE. AEE is a Citrix based system for deploying the Aspen
Engineering Suite within an organization. Using AEE, HYSYS is installed
on a server through which users access the software. No local installations
on user desktops are necessary. See our website at
www.aspentech.com for more informantion on Aspen Enterprise Engineering.
Aspen OnLine
-
HYSYS models can be connected to live plant information systems through
Aspen OnLine. Aspen Online uses CIMIO to connect to numerous Plant
Information and DCS Systems including Aspen's IP21. The ability to connect
HYSYS simulation models to live plant data enables high value activities
such as Performance Monitoring, Soft Sensors, Safety Surveillance and
Optimization. See our website at www.aspentech.com for more informantion
on Aspen Online.
Aspen Custom Modeler
-
Aspen Custom Modeler is the easy to use custom modeling environment for the
Aspen Engineering Suite. Custom user models built in ACM can now be exported
to the HYSYS simulation environment and run in both SS and Dynamics. The
ACM Operation within HYSYS allows the user to select and import models built
in ACM. The Operation identifies the connections between HYSYS streams and
ports in the ACM model. The Operation also provides a composition map to
resolve differences in HYSYS and ACM property packages. This addition gives
HYSYS yet another means to customize and extend HYSYS simulation models to
meet your specific simulation needs. See our website at
www.aspentech.com for more informantion on Aspen Custom Modeler.
Aspen DMCPlus
-
Aspen's Advance Process Controller, DMCPlus, has been integrated with HYSYS
Dynamics. This integration provides a unique tool to the world of
advanced control. Configuring an Advanced Control mechanism typically
requires step tests to be performed on the physical plant. These step
tests take the plant off production until the APC model is configured.
These costly step tests can now be eliminated by using a Dynamic HYSYS
model instead of the plant to configure the DMC+ controller. See our
website at www.aspentech.com for more
information on Aspen's DMCPlus solution.
Upstream Option
AspenTech is excited to deliver the first phase of HYSYS Upstream with the release
of HYSYS 3.2. The purpose of HYSYS Upstream is to extend the upstream capabilities
of the HYSYS simulation enviroment. These improvement introduced in HYSYS Upstream
are in two main areas, thermodynamics and hydraulics. Thermodynamics: HYSYS
Upstream delivers new capabilities to utilize the key upstream thermodynamic
methods, Black Oils and PVT. New tools for Lumping and Delumping hydrocarbon
components have also been developed. Hydraulics: HYSYS Upstream also delivers
mechanisms for integrating with production field models built in PIPESIM, an
industry leading well and flowline modeling tool from Schlumberger. Using HYSYS
Upstream will allow consistent thermo and models across an integrated asset. These
holistic models create powerful tools to make better decisions on Oil and Gas assets
to improve the return on capital employed.
Black Oil Methods and Thermodynamics
-
Black Oil is a physical and transport property model for petroleum fluids
commonly used in the Upstream Oil & Gas industry. Black Oil methods are
used to model the behaviour of petroleum fluids when a compositional analysis
is unavailable or impossible to obtain. Given readily available information
such as specifics gravity of the Oil, Gas and Water phases, the Solution GOR,
WOR, T, P and Flow the fluid characteristics can be predicted. The Black Oils
implemented in the HYSYS Upstream Option are based on the industry leading
methodologies developed by Neotechnology.
Black Oil Flowsheeting
-
With the HYSYS Upstream Option the Unit Operations will work in both the
standard Compositional and Black Oil modes. Black Oil mode flowsheeting
involves advanced methods for blending different Black Oil stream in operations
with multiple inlets. Most of the HYSYS Unit Operations work in Black Oil mode
and they include: Stream, Valve, Heater/Cooler, Mixer, Tee and Pipe Operation.
Black Oil Translator
-
As your Oil & Gas flowsheet moves further downstream into Separations equipment
it becomes more and more necessary for a compositional model to accurately model
the processes. A key bridge from the Black Oil model to a Compositional model
is the Black Oil Translator. The Translator has two options to span this
divide. The Simple Transition requires the user to specify a known composition
in the outlet stream and just transfers the mass flow and flash specifications
to the Outlet. Alternatively the more advanced "Three Phase" transition can be
selected. This Transition uses a specified Gas Composition and the Oil
Characterization capability to generate the outlet composition. The Auto
Cut or User specified cut points can be used to determine the number of pseudo
components generated. The "Adjust Light Ends"option can be used to distribute
any overlapping pseudo components into the pure light end components.
Component Lumping/Delumping
-
In large complex Oil and Gas flowsheets involving hypothetical components it
is often beneficial to reduce or increase the number of pseudo components being
used to represent the petroleum fluids. It is often necessary to reduce the
number of components to increase model performance and convergence. Other times
more components are required to accurately model separations. The HSYSY Upstream
option has the ability to perform such tasks. The Lumper/Delumper operation can
be used to either increase or decrease the number of pseudo components in the
flowsheet while maintaining integrity of the component property data.
PVT Integration
-
InfoChem's Multiflash product is available with the HYSYS Upstream Option. Lab
data from PVT analyses is entered into Multiflash in order to characterize
reservoir and production fluids. This fluid characterization is then imported
into HYSYS via COMThermo. Once inside HYSYS the user can choose to use the
generated components with a HYSYS EOS or the Multiflash package for thermodynamic
calculations. Look for InfoChem's Multiflash in the list of available fluid
packages in the Basis environment.
PIPESIM Link
The link to Schlumberger's PIPESIM, a single branch well and flowline modeling
tool has been updated. Previously the link was made available for PIPESIM 2000.
This link has been enhanced and upgraded to work with PIPESIM 2003. Using
PIPESIM together with HYSYS, users can integrate models of petroleum wells
with compressor station or facility models.
PIPESIM-NET Operation
-
A complete asset model of an oil and gas field can provide a powerful tool
for planning and improving production activities. A new operation for imbedding
Schlumberger's PIPESIM-Net within HYSYS has now been delivered. PIPESIM-Net
can model multiple petroleum wells and complex gathering systems that make
up oil & gas assets on and offshore. Combining these models with the onshore
facility or topsides model with in HYSYS gives a holistic picture of the
production field. Holistic approaches to production optimization, planning
and sensitivity analysis has shown to significantly mprove the return on
capital employed. PIPESIM 2003 models can be combined with HYSYS models
through this new operation.
Engineering Enhancements - Steady State
Data Reconciliation Solver
-
A new Data Reconciliation utility and solver has been added to the HYSYS
environment. This new optional add on uses a solver from the well respected
Harwell Subroutine Library. In online applications involving simulation
models, real plant data input is loaded into the process model. Actual
plant data inherently contains many errors in measurement. The inputs are
accepted in the model and the flowsheet converges to an initial solution.
Key calculated variables are then compared to actual plant data. An
optimization algorithm is then applied to manipulate the input variables
until the difference between the actual plant data and the model calculated
variables is minimized. Data Reconciliation is a necessary step in
Performance monitoring and Optimization applications involving actual plant data.
RVP Property Correlations
-
Added RVP property calculations to the Stream Correlations. 2 of the industry
standard API and 4 of the ASTM methods for calculating Reid Vapour Pressures
are supported.
TACITE
-
The TACITE correlation from Institut Petrole Francais for two phase flow in
pipelines is available in the HYSYS pipe unit operation.
Heat Curve Points
-
Added more property calculations to the Heat Curve points in the Heat
Exchanger.
Electrolytes
-
Redox reactions are now supported in the HYSYS Electrolytes OLI package.
HYSYS 3.2 also marks a change in the licensing and security of the HYSYS
Electrolytes OLI option. At this release and for future releases, AspenTech
will only provide the HYSYS Electrolytes Interface. The Electrolytes physical
property databases and calculation engines will be provided by OLI Systems Inc.
The interface and engine will be secured separately by AspenTech and OLI
Systems respectively. Stand Alone and Network installations will be supported.
Depressuring Enhancements
-
There have been many improvements to the depressuring utility. The Summary page
has many new options for displaying results. The Peak loading for the Vapour
and the Liquid can easily be viewed. Tables of Cv/Final Pressure can be generated.
Stream Description
-
On the Notes page of the stream you can now enter a descriptive text string about
a stream that can be made to appear in the PFD. Press Shift + R to display the
description in the PFD.
Compressor Curves
-
Multiple Molecular Weight Curves can now be used to model more complex compressors
that need to handle different compositions of gas. The multiple curves are added
on the Rating page of the compressor and are used in Steady State and Dynamics.
Engineering Enhancements - Dynamics
Real Separator
-
The Separator was enhanced in version 3.1 to behave as a non-equilibrium separator.
Using the carry over parameters on the Rating page the separator could be set up
to exhibit carry over or correlations could be used to calculate carry over. This
capability is now supported in Dynamics mode.
Event Scheduler
-
The user interface of the Event Scheduler has been improved dramatically.
Sequences and Events are displayed in a graphical tree view complete with
many different status icons. User's can now intuitively see the chain of
events and follow them as they occur in the simulation.
Cause & Effect Matrix
-
A graphical tool for visualizing and examining cause and effect logic. This
tool can be used to design and monitor emergency shutdown logic in your dynamics
simulations.
Profiling Tool
-
The Profiling tool is a diagnostic tool for analyzing the performance of a
dynamic simulation. The tool records the CPU time consumed by each unit
operation while the integrator is running. The Unit operations can be
sorted according to CPU consumption in order to identify the most time
intensive units. This allows the modeler to identify areas of the model
to focus on if model speed improvements are required.
COMThermo Support
-
COMThermo packages are now supported in Dynamics mode.
Orifice Types
-
Standard Orifice types are available in the Relief Valve. 14 standard orifice
types from type D to T can be selected on the Relief Valve rating page and the
appropriate orifice area will be retrieved from the database.
Vessel Emulsions
-
A new approach for modeling emulsions in separators has been developed. An
Emulsions fraction calculator option is available on the Dynamics page of the
separator. This option assumes that when two liquid phases occur in the
separator they will form an emulsion, thus both phases will appear in the
liquid outlet.
Tray Rating
-
New flexibility in the column tray section allows heterogeneous tray internals.
Each tray section can be a different type of tray internal. Valve, Bubble and
Sieve trays can be combined in a single tray section. Additionally, Sump and
Chimney trays are now available as options for tray internals.
Trace Messaging
-
New options in the preferences allow more control over the errors and warnings
reported in Dynamics.
Other new Capabilities
HYSYS Browser - Link to Excel
Rotating Equipment - Inertia and Friction Loss
-
There have been some corrections and enhancements to the modelling of inertia
and friction loss for HYSYS rotating equipment in Dynamics. The pump, compressor
and expander have all been updated to allow the user to select either of
-
a first order time constant for acceleration/deceleration in the absence of
flow or
- the friction loss factor (which now has a new definiition and units).
For complete details of these changes and further explanation of how the
energy balance is modelled, see the Dynamic Modelling section 1.6.4 of the
HYSYS User documenation. When loading cases built in older releases of HYSYS
and to preserve the same non-transient and transient behaviour as before, some
of the values, particularily the inertia, will be modified upon recall. This
ensures backward compatibility. The user is advised to check these values to
ensure they are consistent with what is now desired.
Print PFD in SVG format
-
The PFD can be exported in SVG file format. In the PFD, right click and select
"Print PFD to File". Then select the SVG file format. SVG is a web friendly
file format that allows the PFD to be displayed in a web browser and other applications.
Neural Net Improvements
-
The training algorithm for the Neural Net has been improved. The new algorithm
reduces the time it takes to train a Parametric utility. The interface has also
been improved for ease of use.
Clean Fuels Extension Property Package.
-
With new strict global-wide legislation regulating undesirable emissions from
internal combustion engines, refineries are facing challenging design decisions
to meet lower sulphur targets in motor gasoline. With these regulations continuing
to evolve, reducing sulphur to target levels will likely involve some of the highest
capital costs for refiners. The Clean Fuels Property Package is a specially designed
property package for the accurate VLE representation of thiol-hydrocarbon containing
systems. The Clean Fuels Pkg contains the latest advances made in the development of
cubic equations of state and mixing rules. A new vapor pressure alpha function is
available that is correlated against DIPPR vapor pressure data as well as DIPPR pure
component properties for 1454 HYSYS components. For more information refer to the
Clean Fuels PPkg User Guide that is installed with the extension.
Training
AspenTech is now taking a new approach to customer education, training and technology
transfer. We are looking at new ways to deliver training to our customers which
will include self training, animated tutorials, computer based training, web based
training, class room training and project training. As a start we are making our
training materials publicly available to facilitate self-training and in-house
training. From within HYSYS go to the Help menu and select the Training item.
This will lead you directly to the Aspen Training Centre website and all the relevant
training materials of the HYSYS product. The materials include full course materials
and modules and animated tutorials. From the Training Centre website you can browse
to training materials available for all other AspenTech products.
PIPESYS v2.0
The HYSYS 3.2 CD also contains a new version of PIPESYS. Version 2.01 build 67 has
these new capabilities and enhancements:
- The Erosion Velocity check calculation was changed so that no maximum
erosion velocity is computed for a single phase liquid or single phase
gas fluid when there is no sand production. Single phase liquid, single
phase gas and multiphase fluids do compute both the maximum sand free
and with sand erosion velocities.
- A problem was encountered that under certain circumstances would
cause the Beggs and Brill liquid holdup correlation to predict a liquid
volume fraction greater than one causing the calculations to fail. This
has now been corrected.
- A problem exited with the reverse pressure calculation in PIPESYS
that caused the incorrect flow rate to be used for the feed stream after
the pressure estimate is done when side streams exist in the profile.
This has been corrected.
- The reference to pipe types has been removed from the list of
available external coatings types at the request of Hyprotech's support
staff.
Rectified Issues
- Cut\Copy\Paste - Custom Icons are no longer lost while performing
cut/copy/paste operations in the PFD.
- Liq Vol Flow @ Std Cond variable in the stream now supports kbpd.
Kbpd = 1000 bbl/d
- Strip Charts are now properly imported in templates.
- The compositions on the Compositions page of the Workbook can now be
properly displayed by selecting the choices for different fluid package.
- Implicit Check valve
- The Esso Tabular property package now works properly under COMThermo.
- The BIPs for Water and Ethanol were improved to better represent the
VLE of these systems.
- Dynamic initialzation has been improved to be able to manipulate groups of
objects in order to better support large places.
- Solid components are now properly handled in Dynamics.
Known Issues
For the most up to date list of known issues and work-arounds visit the Knowledge
Base at: support.aspentech.com
- Property Package Extensions - Your custom property package extensions MUST be
recompiled against the HYSYS 3.2 Type Library to ensure that they properly function
with version 3.2 if they were last compiled against the HYSYS 3.0.1 type library.
Property Packages last compiled against v2.4.1 do NOT need to be recompiled for v3.2
- The old Depressuring utility has been intentionally removed in favor of the
newer Dynamics Depressuring utility. The old utility can still be used in older versions.
- Black Oils: The Black Oils package is not supported in Dynamics
- PIPESIM 2003 links: The new links to PIPESIM and PIPESIM-Net are designed to
work with the PIPESIM 2003 version.
- PIPESIM 2003 links: These links only support Compositional mode inside PIPESIM 2003.
- Solid Unit Operations are not supported in Dynamics.
- Tool Tips: If HYSYS 3.2 is started for the first time after installation and a
users preference set is loaded the Tool Tips may have duplicate values being displayed.
To avoid this, after installation load HYSYS and then exit before loading a user
preference set. If you already have duplicate values in the Tool Tips, find the
ToolTip.xml file in the Cases directory and delete it. Next start HYSYS and exit.
This will create a new ToolTip.xml file without the duplicates.
- MSXML Parser - During the installation of HYSYS 3.2, users on different language
versions of Windows (Japanese, Korean, Chinese) may experience problems with the
registration of MSXML4 (the Microsoft XML parser). Should you experience this problem,
simply go to the MSXML folder on the CD, open the folder corresponding to your language,
and run the standalone MSXML installer within that folder.
- XML - Extension Property Packages, Extension Unit Operations and User Variables
are currently not supported by the XML file input/output systems.
- XML - Not all calculated data is available in the xml output file.
- XML limitations - Cases can be saved in XML format in Dynamics mode but not
enough information is stored at this time to fully reload the case. COM Thermo
specific data is not output to XML. A HYSYS case using COM Thermo will not reload
all the COM Thermo data.
- Stream Correlations - Some stream properties are currently not supported in the
correlation manager but they can still be accessed via the workbook and PFD tables.
- Security - Infrared ports setup for PDA devices may interfere with SLM keys.
- Security & Automation - Automation applications in VB, Excel or Word may not
successfully achieve a license when the LSHOST environment variable is defined in
the User Variables section as opposed to the System Variables section.
For the most up to date list of known issues and work-arounds visit the Knowledge Base
at www.aspentech.com/support.
The following describes the minimum platform requirements needed to run HYSYS v3.2.
|
Minimum |
Recommended |
Processor |
Pentium II 400 MHz |
Pentium III 700 MHz or better |
Physical Memory (RAM) |
128 MB |
256 MB of RAM |
Total Memory (physical + virtual) |
300 MB |
>300 MB |
Disk Space |
500 MB |
For more information regarding the operating systems that Hyprotech products
support please visit us at: http://www.aspentech.com/support
For the most detailed installation instructions refer to the Get Started PDF document on the
Software or Documentation CD included in your package. The PDF document will be more accurate
then the printed Get Started manual.
Upgrade/Release Package
Your package may include:
- 1 Get Started Manual
- 1 Software CD (Inside back cover of the Get Started manual)
- 1 Documentation CD (Inside back cover of the Get Started manual)
- 3.5" Floppy disk with license file/s (Inside back cover of the Get Started manual)
If you are a new HYSYS customer or upgrading network licensing from version 2.2 and lower
then your release/upgrade package will also include:
Upgrading From HYSYS v2.4 or Higher
If you have installed HYSYS v2.4 or higher, you are already using the SLM Security system.
You are receiving HYSYS 3.1 as a regular update so you will not receive a new key or license file;
there is no need to install new licenses during the installation. There is no need to update
your license server if you are using network security. Proceed with the Installation instructions
in the Get Started manual.
Upgrading From HYSYS v.2.2.2 or Older
Older versions of HYSYS used a different security system. Standalone users can proceed with the
HYSYS installation described below; green keys will work with HYSYS 3.0 and continue to function
with your old HYSYS version. New parallel port SLM keys will only work with HYSYS v2.4 or higher.
If you are using Hyprotech's old network security you will need to upgrade your network security
to use HYSYS 3.0. Please refer to the Get Started manual for Upgrading Your Network Security
instructions before installing HYSYS.
New HYSYS 3.2 Customers
Welcome to HYSYS. You will have received a new Grey SLM key(s) and license file(s) along with
your documentation and Software. For Network security, a SLM License Server must be set up by
following the instructions in section 2.2.5 of the Get Started manual. To install HYSYS, refer
to section 1.4 in the same manual.
SLM Security System
Software License Manager (SLM) Security System
HYSYS version 2.4 and above uses a new security system that has been implemented in all Hyprotech products.
The new SLM security system uses a license file that contains the list of software and features you are
licensed to run. The key is simply a locking device and no longer contains licensing information. The SLM
offers many advantages over the old Hyprotech security system, including simpler installation, easier upgrades
and improved diagnostic tools. Previous versions of HYSYS had two types of installations, one for network
users and a separate one for standalone users. A security code was entered during the installation process
that defined the type of installation being performed. This distinction meant that the type of security being
used could not be easily changed. With the SLM only one installation is required, regardless of how HYSYS is
being accessed. The only factor determining the licensing mode you will be using is the location of the license
file and security key. Thus, license modes can be mixed between standalone and network without modifying HYSYS.
Your license files control all features that constitute these applications. Upgrading to new features is as
simple as changing the license file.
SLM Security System FAQ
- Can I use the same server for the old and new network security systems?
-Unfortunately, no. The new SLM network security and the old network security systems are not compatible. The
SLM security system must not be installed on the same computer as the old network security system.
- How do I know if my license file and key are matched?
-The license file on your disk will be named according to your serial number (for standalone “green” keys) or
lock code (for standalone or network SLM keys).
- With the new system will I still be able to move the key around?
Yes. However as each key is configured for a specific license file, you must install
all license files you will be using with the application. It is also possible to add
these files later by following the instructions in the Get Started manual.
- I need a license file. How do I get one?
-You should have received a license file on disk with your copy of the software. Alternately, if your company
is running a network version of the program, the server will contain the required license files. Otherwise,
contact your local Hyprotech sales representative. If you are unsure whom to contact, Technical Support can
put you in contact with someone. The request must include the serial number and lock code for your key. The
lock code can be determined by running the echoid32 software as described in the Get Started manual. Please
install the license file as outlined in the Get Started manual.
- I need some features I am not currently licensed for. How do I get licensed for new features?
-Contact your local Hyprotech sales representative. If you are unsure whom to contact, Technical Support can
put you in contact with someone. You will also need to replace your current license file with a new one. If
you do not have one, please refer to “I need a license file. How do I get one?” for details on how to obtain
one. If you are running an old version of HYSYS or other Hyprotech software which does not support the use of
license files, you will be required to exchange your current network grey key for a new network SLM key with
updated license information.
- What if I need to use an older version of the program?
-If you have a standalone “green” key, you will still be able to use your copy of the program. If you were
on a network, you will need to speak with your sales representative to arrange for a temporary key.
- What if I need to install another Hyprotech product and it has a new license file?
-Allow the installer to add the new license file. It will place the files in the appropriate location to
ensure that everything works together.
Further information can be found in the Troubleshooting section of the Get Started manual.
Troubleshooting SLM Installations
Before contacting Technical Support, please go through the following steps:
- Check that your System clock is correct. Your licenses have a start date and end date. Your
clock must be correct for the licenses to function.
- Check that your hardware key can communicate with the SLM security software by using the
Echoid32.exe utility. Your licenses are locked to the hardware key and will not function
without access to the key. [ Echoid32.exe, installed in the SLM Admin Tools folder, should
be run on the computer with the key attached; you should see an entry displayed for either
"Green Key No." or "Sentinel Computer ID" (See section 2.5.1 of the Get Started guide for
more details); if absent please contact Technical Support]
- Check that your licenses are properly installed.
If you require further support, please contact your local Hyprotech technical support office.
A complete listing of these offices can be found in the Get Started manual. Inquires can
also be sent to support@hyprotech.com or visit our Web site at www.hyprotech.com.
Reporting Problems
Please report any problems you encounter to Hyprotech. Provide a detailed bug report, providing as much information as you can. If you are having trouble in getting AXSYS to run, or you are experiencing a problem that you feel may be related to your system configuration, please provide copies of your configuration files. For Windows NT and Windows 2000, please provide the output from Windows Diagnostics.
When contacting Technical Support please supply the following 5 pieces of information:
- Product name(s) with which you are having problems)
- System Configuration:
- Licensing scheme - standalone key / standard network / token network
- Application installation - i.e. is the product installed on the local computer or on an
application server?
- Exact description of the error encountered: i.e. what is occurring, when is the error
encountered (during installation, startup, when opening a case, etc.) and most importantly,
the specific text of the error message(s) received (preferably screen-shots of all error
messages should be supplied)
** The error message is the most important piece of information required to trouble-shoot
your problem. Having a complete picture of the error is critical for a quick response.**
- A copy of your license file
- The Echoid32.txt output file generated by running the Echoid32 application on the computer to which the hardware key is attached (refer to Section 2.5.1 of the Get Started guide)
Supplying this information will enable a timely resolution to your problem.
Contacting Support
AspenTech Customer Support has implemented an extensive online Knowledge Base, including a fully
browsable and searchable FAQ database, technical articles, sample cases, and animated tutorials.
Visit support.aspentech.com
If you are unable to find effective answers to your technical queries in the product documentation
or online, we encourage you to contact our support engineers using one of the following options:
- contact AspenTech Customer Support directly by our Online Technical Support Center. Visit
support.aspentech.com and select Submit Issues.
- If you are visiting this site for the first time you will have to register for a password.
- contact Hyprotech Customer Support directly by e-mail at esupport@aspentech.com. This
is a global address, which is monitored by our Customer Support Engineers worldwide
- contact Hyprotech Customer Support by phone or fax at one of our Technical Support Centres.
You can also find contact information for our global locations from the Start Menu, by selecting
Program Files | Hyprotech | Support | Hyprotech Support.
Reporting Problems
Please report any problems you encounter to Hyprotech. Provide a detailed bug report, providing
as much information as you can. You are encouraged to use the Bug Reports facility in HYSYS
itself. This utility may be found under "Help" in the main menu.
If you are having trouble in getting HYSYS to run, or you are experiencing a problem that you
feel may be related to your system configuration, please provide copies of your configuration
files. For Windows 98, please provide copies of autoexec.bat, config.sys, system.ini, and
win.ini. Under Windows NT, please provide the output from Windows NT Diagnostics.
Whenever possible, please supply copies of any and all error messages encountered.